Culligan International responds

to last week's email that I sent them concerning the local Culligan office and my discontent over the brine tank, the tackily written demand for payment and the $150 cost. Its a tie game I guess.

Nathaniel,

Thanks for writing. Every customer is considered our highest priority, and I can certainly understand your frustration and point of view regarding the dispute with Culligan of Ogden UT. I have had the opportunity to speak with Bob Ball, the General Manager of this independant franchisee, and he has fully investigated the matter you presented. The dealer has indicated that there is no record whatsoever of the brine tank in question being returned, and in light of this lack of documentation he unfortunately will not be able to offer you any removal or reduction of the bill. The dealer assured me he has also reviewed the customer service response you had received in writing, and is dealing with that issue internally. I have made sure that your complaint against the dealer has been logged in our permanent database at the corporate headquarters. Please accept my apology on behalf of Culligan International.Sincerely,
Michael Mayschak
Consumer Affairs Specialist
Office of the President
Culligan International
1 Culligan Parkway
Northbrook IL 60046
(800) 947-4759
(888) 777-8715 fax
mmayschak@culligan.com

Note that Mr. Mayschak didn't address the ridiculous price of the brine tank at all. He did at least make certain that the local folks know just how unhappy I was with their service.